When conflicts arise at work, our lives and careers can seriously suffer for it. That’s why conflict management is such an incredibly important skill.
When issues arise, you need to be able to respond professionally, else it could have negative impacts on your growth.
Dealing with Stress
For those who work full-time jobs, we know they can take up a significant amount of our time. Just think about it – say you’re lucky and you actually get 7 hours of sleep every night. That leaves you 32 hours of free time on the weekend. That’s likely less time than you spend at your job.
And sure, if you go by a 40-hour workweek, that leaves another 40 hours not working during the week. But how much of that is spent commuting? What about doing chores? Cooking dinner?
Things can already get pretty stressful when you’re so pressed for time. Dealing with stress at work on top of that can be a lot to handle. Work stress, however, must also be handled differently than other types. Often, that means making concessions to avoid escalating a situation.
Be Prepared for Conflicts
If you fear an issue could arise – especially if you’re the one who will need to address it – be prepared. The last thing you want to do is create additional conflicts.
Consider the big picture and take care to choose your battles wisely. Take notes if necessary so you won’t forget the strongest points for your argument. Be ready to stick to the topic that needs to be discussed so you can avoid potential derailment.
And remember, don’t ever make it personal.
It may be difficult to separate your emotions from certain interactions, but if you’re prepared, you could significantly improve how you come across. This helps demonstrate strong leadership skills as well.
Keep Calm and Think Clearly
Certain situations can create a lot of tension at work. If you feel cornered, it’s important to avoid any sort of emotional outburst. Whether you’re a manager or a subordinate, you need to handle these situations with professionalism – even if the other party doesn’t.
Stay calm, be a good listener, and attempt to separate yourself from any emotional feelings. Try to view criticism from an outside perspective and instead of reacting in a rash way, start looking for solutions.
You can often diffuse a tense situation by simply acknowledging perceived grievances and avoiding a show of emotion.
Find a Solution
When everything is said and done, the solution to the problem will be far more significant than the original issue. Whether something was unjust or unfair likely won’t matter much at all. So, instead of arguing over things, shift your focus into problem-solving mode.
If you feel pressed, it’s understandable you may need some time to think. Acknowledge the issue, explain that a solution shall be your priority, and then step away. Once you’ve been able to clear your head, you can think about potential ways to resolve the issue. When you find a resolution, you can present it in a well thought out manner.